With so many new and shiny things out there in the world, how do we know what to try and what to leave behind?
If you are a current user of coreplus, and you aren't using the online appointment booking portal feature, give them a buzz to see how you can implement it in your practice.
If you are, are you finding it useful? Follow these helpful tips to get the most out of this coreplus feature.
*Our Power Diary and Healthkit users also have an online booking feature. This article will be useful for you as well.*
New Clients
When a new client uses this feature, it is important for you or your reception team to make contact with the client. Whilst online booking portal automates some of your tasks in new client bookings, we don’t think you should leave out the “humanisation” aspect of client care.
By providing a follow up call to your client, you’ll be able to ensure they are ready to commit to therapy with you. For more information on new client enquiries check out this article.
Existing Clients
Whether you are rebooking your clients or you are paying someone to rebook your clients, you should consider how you can best utilise the online booking portal. Through the portal, your clients are provided the opportunity to see when you’re available. This reduces the to’ing and fro’ing when your reception team is booking in a client.
If you’re uncomfortable with booking a series of appointments with your clients, see our article here.
Active Client Follow Up
If you’ve had a few clients fall from your radar and you’re in the process of actively following them up, then an online booking portal is a great non-confrontational way to get your clients rebooked.
When you follow up, you’ll simply send your booking portal link (URL) to the client and they can book an appointment while they’re still fresh from reading your email.
Your online booking portal provides a variety of ways to engage and re-engage your clients -- all of the perks of great client care. Take some time to explore how this feature can streamline your administration and improve your client journey today!
