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New Client Induction: the email
Most practices are busy(ish). Which means your new clients are taking a booking in your diary that is 2-6 weeks away. Even if clients...
Natasha Ace
Mar 19, 20192 min read
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New Client Induction: Is your reception team asking these questions?
Often times when an administration team member is hired within a private practice, one of their goals is to turn enquiries into bookings....
Natasha Ace
Mar 14, 20192 min read
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New Client Induction
How do you "welcome" your new clients to your practice? Have you accepted a quick two-minute phone call which covered the time and day...
Natasha Ace
Feb 18, 20191 min read
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Client Engagement Course: The Wrap-Up
To wrap up our series, we feel it is essential to review all we've shared during this time. Mindset: Don't be afraid to return to the...
Natasha Ace
Feb 11, 20191 min read
28 views
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Client Engagement: Client Barriers
A few people in this world feel that walls and barriers are the answer to everything. If we block the situation, we can pretend we don't...
Natasha Ace
Feb 7, 20191 min read
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Client Reminders: Make it simple
There is a reality that your clients don't understand all of the information you provide to them in their sessions. Hence re-reminding...
Natasha Ace
Feb 4, 20191 min read
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Client Engagement: First Session Conversations
When you make any changes to your private practice, your first thought might be, "How will I introduce this change to my current clients?"...
Natasha Ace
Jan 31, 20192 min read
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Client Engagement: But How?
The purpose of the Client Engagement Course is to assist with the subtle aspects of therapy that hold clients back from continuing their...
Natasha Ace
Jan 30, 20192 min read
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Client Engagement: The How
It has been an exciting journey for ourselves while we worked on this Client Engagement Course. We have been lucky enough to be provided...
Natasha Ace
Jan 25, 20191 min read
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Client Engagement - Journey (Part 2)
While working with practices, we find that most practices (sole or group) accept a level of private practice wastage. This wastage can...
Natasha Ace
Jan 24, 20192 min read
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Client Engagement – The Journey (free templates!)
Part 1 When you think about your client’s journey through therapy, do you wipe your hands as done and dusted once the client is...
Natasha Ace
Jan 22, 20192 min read
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Exceptions to your rules
I remember when I was in grade four and we had weekly spelling tests. I hated them. Even with the little riddle 'i before e except after...
Natasha Ace
Jan 18, 20192 min read
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Informed Decisions with Client Engagement
When working with a client we know we need to understand their expectations. What we need to think about is how we address as many...
Natasha Ace
Jan 17, 20192 min read
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Client Engagement: Mindset
This is the first part of our 11 part series on Client Engagement. The basics Engagement is a vital skill for good client outcomes. ...
Natasha Ace
Jan 15, 20192 min read
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Client Engagement Course has gone LIVE!
Client engagement in private practice. Ways psychologists can work with their clients for better clinical outcomes.
Natasha Ace
Jan 10, 20191 min read
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A Clinician's Guide to Client Engagement
Are you like me? Sitting in that space between Christmas and New Year's where you don't know what day it is, who you are, or what to do...
Natasha Ace
Dec 29, 20183 min read
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A Clinician's Guide to Private Practice Wastage
Like a leaking bathtub, small wastage in a business can lead to big issues.
Natasha Ace
Dec 11, 20183 min read
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The Extended Journey of Client Acquisition
Continued from here. Let me take a step back and pose a question that I see often: “What are some strategies you use to keep clients...
Natasha Ace
Nov 10, 20184 min read
27 views
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A Clinician's Guide to Active Client Follow up
How do you follow up your clients? It can be a fine line between stalking and actively taking responsibility for your client’s...
Natasha Ace
Sep 25, 20182 min read
52 views
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A Clinician's Guide to New Client Enquiries
When working with new client enquiries, we have found that most practices are solely interested in converting that client to a booking. ...
Natasha Ace
Sep 25, 20183 min read
16 views
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