It has been an exciting journey for ourselves while we worked on this Client Engagement Course. We have been lucky enough to be provided with feedback to help us shape and mould the course content.
During this journey, we have had an eye-opening experience in that some clinicians have raised an issue of feeling rushed to provide the client results or prove value for money in as few sessions as possible.
In doing so, they feel they've shortchanged themselves and their clients. By neglecting to slow the process down due to these pressures, we find that clients leave therapy prematurely, especially after a few sessions.
In the Client Engagement Course, we provide example handouts which can be used to assist with this exact issue. We like the use of client reminders via good ol' fashion paper. These handouts provide simple reminders of how the therapeutic journey works, a preview of what the end looks like as well as how to provide the client with enough information to make informed decisions.
Today's exercise: Observe and document your standard procedures around how you encourage your clients to rebook their appointments and record their reactions.
Review this collection after a few weeks and answer the following question:
Am I encouraging my clients to be committed to their appointment and client journey?
You are reading part six of our 11 part series around client engagement. Subscribe to our newsletter to make sure you don't miss any of the series.