#Clientattendance

New Client Induction: the email

Most practices are busy(ish). Which means your new clients are taking a booking in your diary that is 2-6 weeks away. Even if clients...

Natasha Ace

Mar 20, 20192 min read

New Client Induction: The Phone Call

The new enquiry phone call is quite possibly the most critical part of client induction. If you believe that reaching out is the hardest...

Natasha Ace

Mar 12, 20192 min read

New Client Induction: The Basics

We all know the importance of first impressions. Our next course is to help you broaden this impression for your new enquiries, which...

Natasha Ace

Mar 8, 20192 min read

Client Engagement: Client Barriers

A few people in this world feel that walls and barriers are the answer to everything. If we block the situation, we can pretend we don't...

Natasha Ace

Feb 7, 20191 min read

Client Reminders: Make it simple

There is a reality that your clients don't understand all of the information you provide to them in their sessions. Hence re-reminding...

Natasha Ace

Feb 4, 20191 min read

Client Engagement: First Session Conversations

When you make any changes to your private practice, your first thought might be, "How will I introduce this change to my current clients?"...

Natasha Ace

Feb 1, 20192 min read

Client Engagement: But How?

The purpose of the Client Engagement Course is to assist with the subtle aspects of therapy that hold clients back from continuing their...

Natasha Ace

Jan 31, 20192 min read

Client Engagement: The How

It has been an exciting journey for ourselves while we worked on this Client Engagement Course. We have been lucky enough to be provided...

Natasha Ace

Jan 25, 20191 min read

Client Engagement - Journey (Part 2)

While working with practices, we find that most practices (sole or group) accept a level of private practice wastage. This wastage can...

Natasha Ace

Jan 24, 20192 min read

Client Engagement – The Journey (free templates!)

Part 1 When you think about your client’s journey through therapy, do you wipe your hands as done and dusted once the client is...

Natasha Ace

Jan 22, 20192 min read

Exceptions to your rules

I remember when I was in grade four and we had weekly spelling tests. I hated them. Even with the little riddle 'i before e except after...

Natasha Ace

Jan 18, 20192 min read

Informed Decisions with Client Engagement

When working with a client we know we need to understand their expectations. What we need to think about is how we address as many...

Natasha Ace

Jan 17, 20192 min read

Client Engagement: Mindset

This is the first part of our 11 part series on Client Engagement. The basics Engagement is a vital skill for good client outcomes. ...

Natasha Ace

Jan 15, 20192 min read

Client Engagement Course has gone LIVE!

Client engagement in private practice. Ways psychologists can work with their clients for better clinical outcomes.

Natasha Ace

Jan 10, 20191 min read

A Clinician's Guide to Private Practice Wastage

Like a leaking bathtub, small wastage in a business can lead to big issues.

Natasha Ace

Dec 11, 20183 min read

Innovative Features: Booking Portal

With so many new and shiny things out there in the world, how do we know what to try and what to leave behind? Apollo has teamed up with...

Natasha Ace

Dec 10, 20182 min read

How to honestly get your practice through the holiday (+ 5 things you can be doing right now)

In private practice we know there are times of the year that are slower than others. We prepare the best we can, but mostly we know...

Natasha Ace

Nov 19, 20183 min read

The Extended Journey of Client Acquisition

Continued from here. Let me take a step back and pose a question that I see often: “What are some strategies you use to keep clients...

Natasha Ace

Nov 10, 20184 min read

A Clinician's Guide to Active Client Follow up

How do you follow up your clients? It can be a fine line between stalking and actively taking responsibility for your client’s...

Natasha Ace

Sep 25, 20182 min read

A Clinician's Guide to New Client Enquiries

When working with new client enquiries, we have found that most practices are solely interested in converting that client to a booking. ...

Natasha Ace

Sep 25, 20183 min read